Refund policy

Refund policy We want you to be happy with your swing. If you are not, send it back. RETURNS You have 30 days from the day your order is delivered to request a return. To be eligible, the swing must be unused or in like-new condition, with all of the hardware, and in its original packaging where possible. To start a return, email hello@saintesenswings.com with your order number and a line about why it is going back. We will send you a prepaid return label. Returns sent back without contacting us first cannot be processed, because we have no way to match them to your order. We pay the return shipping on US returns. DAMAGES AND ISSUES Inspect your order when it arrives. If the swing is defective, damaged, or the wrong color came, email hello@saintesenswings.com with a photo and your order number and we will make it right straight away. EXCEPTIONS We cannot accept returns on gift cards, or on a swing that has been used past the point of being resold as new. If you are not sure which side of that line you are on, send us a photo and ask. EXCHANGES The fastest way to change color is to return the swing you have and place a new order once your return is accepted. REFUNDS Once we receive and inspect the return, we will email you either way. If it is approved, we refund the original payment method, usually within three business days. Your bank or card issuer may take a few more days to post it. If more than fifteen business days have passed since we approved your refund, email hello@saintesenswings.com. WARRANTY Separate from returns, every swing carries a 1-year warranty on the fabric and the hardware. If the fabric tears or a part fails within a year of purchase, we send a replacement. Send a photo of the problem to hello@saintesenswings.com. See the Warranty and returns page. Questions: hello@saintesenswings.com 2 Willen 2 Ecommerce LP, 4771 Seaford Pl, San Diego, CA 92117, United States