Shipping policy
Shipping policy
WHERE WE SHIP
United States addresses only, including PO boxes where the carrier allows it. We do not ship internationally at this time.
COST
Shipping is free on every US order. There is no minimum.
PROCESSING TIME
Orders usually leave the warehouse the next business day. Orders placed Friday afternoon through Sunday go out on Monday. Processing can run a day or two longer during November and December.
TRANSIT TIME
Two to five business days to most US addresses once the order ships. You will get a tracking number by email as soon as the box is scanned.
ADDRESS CHANGES
Email hello@saintesenswings.com as soon as you can. If the order has not shipped we can usually update it. Once it is with the carrier we cannot.
LOST, LATE OR DAMAGED SHIPMENTS
If tracking shows delivered and you do not have the box, wait 24 hours, then email hello@saintesenswings.com with your order number. If the box arrives damaged, take a photo before unpacking further and send it to us. We will chase the carrier or ship a replacement.
Questions: hello@saintesenswings.com
2 Willen 2 Ecommerce LP, 4771 Seaford Pl, San Diego, CA 92117, United States